Returns Policy

If you are here then most likely you've ordered a product from us!  We'd like to say thank you and that we appreciate the opportunity to serve you! We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

If you need to return an item, please start a Return Request with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Unopened Merchandise

You may return most new, unopened items within 30 days of delivery for a full refund. If you need a return label we'd be happy to supply you with one and deduct it from your return balance (if applicable). If the return is a result of our error (you received an incorrect or defective item, etc.), we will  pay the return shipping costs. 

Opened Merchandise

You may return most merchandise that has been opened within 30 days with a 15% restocking fee. If returned merchandise has damage, wear and tear, or other signs of use Fresh Tech reserves the right to withhold part or all of the requested return at our discretion. If you need a return label we'd be happy to supply you with one and deduct it from your return balance (if applicable).

Payment Processing

Fresh Tech will provide reimbursement via the original payment method, unless that payment method is lost, destroyed, defunct, or otherwise impractical to utilize. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).  

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.